Refunds and Returns Policy

Introduction

We understand that you may not always be satisfied with your purchase, so we offer a no-questions-asked refund policy for all purchases made on our website.

Refunds

We will issue a full refund for any product that you are not satisfied with, no questions asked. You must request a refund within 30 days of your purchase.

Returns

Due to the nature of digital products, we do not accept returns for downloaded products. However, we will consider granting refunds under certain circumstances, such as duplicate orders or if the wrong preset is sent. Refunds will be granted at our reasonable discretion.

How to Request a Refund or Return

To request a refund or return, please contact us at info@doluart.com with your order number and a brief explanation of why you are requesting a refund or return.

Processing Times

We will process your refund or return request within 5 business days. Your refund will be issued to the original payment method.

Exceptions

Our refund policy does not apply to the following:

• Custom-made products
• Products that have been used
• Products that have been downloaded more than once
• Products that have been purchased from a third-party reseller